What do the internet, the iPhone, Baileys Irish Cream, and the Sony Walkman have in common? If you said that they each failed in focus groups, or faced fierce criticism at the hands of ‘experts’ upon their release, you’d be right. Now, they are all household names. What history has taught us, is that human behaviour is often irrational and unpredictable. Neuroscience holds the key to going beyond what the consumer ‘thinks’.